Privacy policy

Last updated: August 14, 2026

This Privacy Policy explains how MONTVALE collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with MONTVALE, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order history
  • Information you provide when contacting customer support
  • Website usage information
  • IP address and device information
  • Browser type and operating system
  • Information collected through cookies and similar technologies

Payment information may be processed directly by third-party payment providers. MONTVALE generally does not have access to your complete payment card details.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Provide customer service.
  • Communicate with you about your orders.
  • Send transactional emails and important service communications.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud, abuse, or unauthorized activity.
  • Comply with applicable legal and regulatory requirements.
  • Provide marketing communications where permitted by law and where appropriate consent has been obtained.

Cookies and Tracking Technologies

MONTVALE may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.

These technologies may help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand how visitors use our website.
  • Measure website performance.
  • Analyze marketing campaigns.
  • Provide relevant advertising where permitted.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Sharing Your Information

MONTVALE may share personal information with trusted third parties when reasonably necessary to operate our business.

These parties may include:

  • Payment processors.
  • Shipping and delivery providers.
  • E-commerce and website service providers.
  • Analytics providers.
  • Advertising and marketing service providers.
  • Customer support providers.
  • Fraud prevention and security providers.
  • Government authorities or legal professionals when required by law.

MONTVALE does not sell your personal information in violation of applicable privacy laws.

Data Security

MONTVALE takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request restriction of certain processing.
  • Object to certain uses of your information.
  • Request a copy of your personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.

To exercise an applicable privacy right, contact montvalestore@outlook.com.

We may need to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from MONTVALE, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting montvalestore@outlook.com.

You may continue to receive essential transactional or service-related communications even after opting out of marketing messages.

Third-Party Websites

Our website may contain links to third-party websites or services. MONTVALE is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

MONTVALE does not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact montvalestore@outlook.com.

Changes to This Privacy Policy

MONTVALE may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how MONTVALE handles personal information, please contact:

MONTVALE
Email: montvalestore@outlook.com
Address: [Rua Lopes 118 2Esq Lisboa]