Refund policy

Last updated: August 14, 2026

At MONTVALE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, you must contact MONTVALE within this 30-day period at montvalestore@outlook.com.

Return Conditions

To qualify for a return:

  • The item must be unused and in the same condition in which it was received.
  • The item should be returned in its original packaging whenever reasonably possible.
  • The item must not show signs of use, damage, alteration, or misuse.
  • Proof of purchase or your order number may be required.

MONTVALE reserves the right to refuse a return if the returned item does not meet these conditions.

How to Request a Return

To request a return:

  1. Contact montvalestore@outlook.com with your order number.
  2. Explain the reason for the return.
  3. Provide photographs or additional information if requested by our customer service team.
  4. If your return is approved, we will provide instructions regarding where and how to send the item.
  5. Carefully package the product and ship it according to the instructions provided by MONTVALE.
  6. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Do not send an item back without first contacting MONTVALE, as unauthorized returns may not be processed.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Once processed by MONTVALE, refunds may take additional time to appear in your account depending on your bank, credit card company, or payment provider.

If you have not received your refund after a reasonable processing period, please contact us at montvalestore@outlook.com.

Return Shipping Costs

Unless otherwise required by applicable law or the return is due to an error on our part, the customer may be responsible for return shipping costs.

If the item received was incorrect, defective, or damaged during delivery, please contact us as soon as possible at montvalestore@outlook.com so we can review the situation and determine the appropriate solution.

Non-Refundable Items

Certain products may not be eligible for return or refund, including:

  • Items specifically identified as non-returnable at the time of purchase.
  • Products that have been used, damaged, altered, or improperly handled after delivery.
  • Items returned after the applicable return period.
  • Gift cards, where applicable.
  • Personalized or customized products, where applicable, unless they arrive defective or damaged.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

Exchanges

MONTVALE may offer exchanges depending on product availability and the circumstances of the request. Please contact montvalestore@outlook.com for assistance.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us at montvalestore@outlook.com as soon as possible after delivery. Please include your order number and photographs of the item and packaging when applicable.

We will review your request and work with you to find an appropriate resolution.

Contact

For any questions regarding returns or refunds, please contact:

MONTVALE
Email: montvalestore@outlook.com
Address: [Rua Lopes 118 2Esq Lisboa]