Shipping policy
Last updated: August 14, 2026
At MONTVALE, we work to process and deliver orders as efficiently as possible. Please review the information below before placing an order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders may require additional processing time during holidays, promotional periods, high-volume sales events, or circumstances outside our reasonable control.
Once your order has been processed and shipped, you will receive available shipping information by email.
Shipping Methods
MONTVALE may offer different shipping methods depending on the customer's location and the products included in the order.
Available shipping options and applicable costs will be displayed during checkout before the order is completed.
Estimated Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, weather conditions, and other circumstances.
As a general estimate, deliveries may take approximately 5–15 business days after the order has been shipped.
Delivery estimates are not guaranteed and do not include the order processing period unless expressly stated otherwise at checkout.
Tracking Information
When tracking is available, MONTVALE will provide tracking information after the order has been shipped.
Tracking information may take some time to become active after the carrier receives or scans the package.
You can use the tracking information provided to monitor your shipment.
International Shipping
MONTVALE may offer international shipping depending on the destination and product availability.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are generally outside MONTVALE's control and may vary according to local laws and regulations.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
Delivery Delays
Although MONTVALE and its shipping partners work to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:
- Carrier delays.
- Severe weather.
- Customs processing.
- Incorrect or incomplete shipping information.
- Holidays or periods of high shipping volume.
- Transportation disruptions.
- Events outside our reasonable control.
A delivery delay does not automatically qualify an order for cancellation or refund where the order remains in transit, subject to applicable consumer protection laws.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping information is incorrect, contact montvalestore@outlook.com as soon as possible.
MONTVALE will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Missing Packages
If your tracking information indicates that an order was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the relevant carrier.
If the package still cannot be located, contact montvalestore@outlook.com with your order number and tracking information so we can review the situation.
Damaged Packages
If your package arrives visibly damaged, please contact montvalestore@outlook.com as soon as possible and provide your order number and photographs of the package and product where appropriate.
MONTVALE will review the circumstances and determine the appropriate resolution in accordance with our Refund Policy and applicable law.
Contact Information
For questions regarding shipping, delivery, or tracking, please contact:
MONTVALE
Email: montvalestore@outlook.com
Address: [Rua Lopes 118 2Esq Lisboa]